Bracket Labs, Inc. Privacy Policy

This privacy policy (the “Privacy Policy”) is intended to inform you of policies and practices of Bracket Labs, Inc. ( “us” or “we”) regarding the collection, use and disclosure of the information we collect from you through your interaction with us, including through our website at www.bracketlabs.com and any mobile or web-based application.

User Consent

By submitting information to us, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your information according to this Privacy Policy.

Your information may be processed by us in the country where it was collected as well as in other countries (including the United States) where laws regarding processing of information may be less stringent than the laws in your country.

Information You Provide to Us

We collect information that you submit to us voluntarily:

When you enter any information, including information, into any forms on the Bracket Labs website, we will collect such information. Examples of information you may, at your option, provide us include your name, email address, and phone number.

When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request.  If you exchange any messages or post any content on our site, we will collect that information as well. 

When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the e-mail you send us.

When you purchase products or services from us, we will collect the information necessary to complete a business transaction, including your credit card number of other payment information.

Information Collected Via Technology

As you navigate our Site, we will collect certain information automatically, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and the information for which you searched and viewed. This type of information is collected to better understand how you use our website and to make it more useful to you.

An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow.

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Site. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Site may not work properly.

We do not respond to browser-based "do not track" signals. Currently we do not have any third party sites who push content to our site.

We use Google Analytics and other third party analytics on our site. Google Analytics is a web analytics service provided by Google. Google Analytics and other third parties use cookies to collect anonymous traffic data to help use analyze how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google or other third parties on servers in the United States. Google and other third parties will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google and other third parties may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google and other third parties in the manner and for the purposes described in this policy. If you have concerns relating to the usage of Google Analytics, it is possible to block Google Analytics by installing a plug-in to your browser. A plug-in for the most common browsers can be found here: http://tools.google.com/dlpage/gaoptout

By using the service, you are authorizing us to gather, parse, and retain data related to the provision of the service.

Information We Receive From Other Sources

We may receive information about you from other sources like telephone or fax. We may add this information to the information we have already collected from you via our interaction.

We may receive information about you from third parties, including third party advertising and affiliate marketing companies.  We may combine this information with information we collect about you on our site. 

We may also receive information about you from Salesforce.com in order to provide you our services. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents.  When you click on such a link, you will leave our site and go to another site.  During this process, another entity may collect information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content.  Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

You should always review, and if necessary, adjust your privacy settings on third-party websites and services. 

Use of Information

In general, information you submit to us is used by us to provide products and services to you, respond to requests that you make, and to improve our product offering, and to offer you additional information, opportunities, and functionality. We may also use your information to provide you with electronic newsletters or promotional e-mails.  We may also send you marketing and promotional information about our third-party partners, should you request to receive such communications from us.

We may create anonymous information records from information by excluding information (such as your name) that makes the information personally identifiable to you.  This anonymous information may be related to demographics, usage patterns, or other information collected in connection with your use of the service.  We may use this anonymous information to for our business purposes, including to analyze usage patterns so that we may enhance our product offerings. We reserve the right to use, share, and disclose Anonymous Information to third parties in our discretion.

Feedback

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we will not associate such feedback with your information. We will collect any information contained in such communication and will treat the information in such communication in accordance with this Privacy Policy.

Disclosure of Information

Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your information with third parties, unless you ask or authorize us to do so.

We may provide your information to third party service providers who work on behalf of or with us to provide some aspects of our product offerings and to help us communicate with you. We may share your information with third party service providers to provide you with the services that we offer you through our website; to conduct quality assurance testing; to facilitate creation of accounts; to process any transactions you make through our website, or to provide technical support.  This includes third party credit card processers, third party support services providers, and third party hosting service providers.  However, these service providers do not have any independent right to use or share this information (except pursuant to a legal requirement such as a subpoena or warrant).

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”), we may in the future. We may share some or all of your information with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.

If our company or our assets related to the Service are acquired by another company, that company will possess the information collected by us and it will assume the rights and obligations regarding your information as described in this Privacy Policy.

We may disclose your information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or defend the rights, property, or safety of Bracket Labs, Inc. or any third party.

We may share your information with Salesforce.com in order to provide you the services.

Your Choices Regarding Your Information

We offer you choices regarding the collection, use and sharing of your information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).

Despite your indicated e-mail preferences, we may send you administrative e-mails regarding our product offerings or notices of any updates to our Privacy Policy.

Changes to Information

You may change any of your information in your account by sending an e-mail to us at the e-mail address set forth below.  You may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).  When we delete any information, it will be deleted from the active database, but may remain in our archives

Dispute Resolution

If you believe that we have not adhered to this Statement, please contact us by e-mail at the address below.  We will do our best to address your concerns.  If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.  If we are unable to reach a resolution to the dispute, we will settle the dispute exclusively as set forth under any license agreement signed between you and Bracket Labs.

Security

We use reasonable measures to maintain the security of your information. Despite these measures, you should know that no company, including us, can fully eliminate security risks associated with information.

Privacy Shield

Bracket Labs does not receive personal information from individual customers in the European Union member countries.  To the extent that any Bracket Labs vendors receive personal information from individual customers in the European Union member countries, those vendors are obligated to comply with the US-EU Privacy Shield Framework as set forth by the US Department of Commerce.  For more information please visit https://www.privacyshield.gov

Contact Us

Should you have any questions or concerns regarding this Privacy Policy, please contact us:

Bracket Labs, Inc.

privacy [at] bracketlabs [dot] com

Privacy Policy Updates

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use or disclose your information, we will post a notice on this page.

This Policy was last updated on February 27, 2017